Terms and Conditions

By creating an account, starting the free trial, or using any feature of Trazly, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree with any of these terms, you must not use the service.

Trazly is operated by Cloud Global Technology (CGT), headquartered in Brazil. If you accept on behalf of a company or organization, you represent that you have the legal authority to bind it to these terms.

Trazly is an employee lifecycle management platform. Its features include: onboarding and offboarding with checklists, absence and vacation management, document storage, access and asset records, and operational traceability through an audit log.

Trazly is not a payroll system and does not replace salary processing, payroll tax calculations, or any compensation obligations. It works as a complement to your existing HR tools and payroll systems.

To use Trazly you must be of legal age under the laws of your jurisdiction and have the legal capacity to enter into binding contracts. If you register on behalf of a company, you confirm you have authority to bind that company.

You are responsible for maintaining the confidentiality of your access credentials and all activity performed from your account. You must notify us immediately of any unauthorized use at legal@trycgt.com. You are also responsible for the accuracy of the data you record on the platform and for having a legal basis to process your employees' data.

You agree to use Trazly lawfully and in accordance with these terms. In particular, the following are prohibited:

• Accessing or attempting to access data belonging to other Trazly customers or tenants.
• Scraping, mass data extraction, or unauthorized automated use of the platform.
• Attempting to reverse engineer, decompile, or disassemble the software.
• Using the service for fraudulent, illegal activities, or activities that violate third-party rights.
• Introducing viruses, malware, or other harmful code.
• Sharing access credentials with individuals outside your organization.
• Intentionally overloading the service infrastructure (denial-of-service attacks).
• Reselling, sublicensing, or commercially exploiting the service without express written authorization from CGT.

CGT may suspend or terminate access immediately upon breach of these restrictions, without prejudice to other legal actions.

Trazly is offered through a per-seat subscription. Each active employee on the platform occupies one seat. The minimum number of seats is 5. You may adjust the number of seats at any time from Settings → Billing.

30-day free trial: we offer full access to Trazly at no cost for 30 days. No charge is made during the trial. At the end of the 30 days, to continue using the service you must choose a plan and register a valid payment method. If you do not, access will be suspended until the process is completed.

Payments are processed through Stripe. The subscription is billed in advance according to the chosen cycle. If you adjust the number of seats during an active period, the change is calculated on a pro-rata basis and reflected in the next invoice or as an applied credit.

Prices shown do not include applicable taxes (VAT, ISS, or others depending on your country's legislation), which are added to the final amount where applicable. You are responsible for paying all taxes applicable to your use of the service.

CGT may modify plan prices with at least 30 days' notice before the new price takes effect. Notice will be sent by email to the address registered in your account.

If you do not agree with the new price, you may cancel your subscription before the start of the next billing period. Continued use of the service after the effective date of the new price constitutes acceptance of the change.

You may cancel your subscription at any time from Settings → Billing. Upon cancellation:

• Your plan remains active until the end of the already-paid period.
• No additional charges are made and the plan is not renewed.
• You retain full access to the service until the current period expires.

Refund policy: unless applicable law requires otherwise, amounts corresponding to already-billed periods are non-refundable, including unused partial periods. No charges are made during the free trial.

Brazilian consumer rights under the Consumer Defense Code (CDC) apply where relevant. If you have a dispute related to a charge, contact us first at info@trycgt.com or legal@trycgt.com to attempt direct resolution.

We strive to keep Trazly available and secure on a continuous basis. However, the service is provided "as is" and without guarantee of uninterrupted availability. We may perform scheduled or emergency maintenance, in which case we will inform you with as much advance notice as possible.

Specific service level commitments (SLA), including uptime percentages and guaranteed response times, apply only to customers who have agreed to them in writing (for example, as part of a dedicated implementation).

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these terms.

Regarding the employee data you upload to the platform: you act as the data controller and CGT acts as the data processor, processing such data solely on your behalf and to provide the service. You are responsible for complying with applicable data protection regulations for your organization (including Brazil's LGPD and the GDPR where applicable) toward your employees.

Customers with a dedicated implementation may request a Data Processing Agreement (DPA) by writing to legal@trycgt.com.

Each party agrees to maintain the confidentiality of non-public information received from the other and to use it solely for the purposes contemplated by these terms. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that must be disclosed by legal mandate or court order.

CGT will not access your account data or your employees' data except when strictly necessary to provide technical support authorized by you, perform system maintenance, or comply with legal obligations.

The software, the Trazly brand, the design, the algorithms, and all platform-owned content are the exclusive property of CGT or its licensors. These terms grant you no license over them beyond normal use of the service during the term of your active subscription.

Copying, distributing, modifying, creating derivative works of the Trazly software, or using it to develop a competing product is expressly prohibited.

Your data belongs to you. The data you upload to Trazly — employee information, documents, records — remains your property at all times. CGT acquires no rights over it beyond those strictly necessary to provide the service.

As a Trazly user, you are solely responsible for all files, PDFs, images, and other documents you upload to the platform. CGT acts exclusively as a storage and document management provider; it does not review, validate, or control copyright or other intellectual property rights over the content you upload.

By uploading any file to Trazly, you represent and warrant that:

• You hold the necessary rights over such content, or have sufficient license or authorization to upload and use it in the context of the service.
• The content does not infringe copyright, trademarks, image rights, or any other intellectual or industrial property rights of third parties.
• The content is not unlawful, defamatory, obscene, or violates anyone's privacy.

CGT assumes no liability whatsoever for copyright infringement, trademark violations, or other intellectual property claims arising from content uploaded by you or your employees. In the relationship between the parties, any third-party claim arising from such content falls exclusively on you.

Applicable legal framework: this clause is governed by Brazil's Internet Civil Framework (Lei 12.965/2014, Art. 19) and the Copyright Act (Lei 9.610/1998). CGT is not liable for content uploaded by third parties until it has actual knowledge of the infringement and fails to take appropriate action.

Takedown requests: if you are a rights holder and believe that content uploaded to Trazly infringes your rights, you may notify us at legal@trycgt.com with sufficient information to identify the content and evidence of your ownership. CGT will review the notice and, if valid, will take appropriate action.

You agree to indemnify and hold harmless CGT from any third-party claims arising from the content you upload, as set out in §15 (Indemnification).

To the maximum extent permitted by applicable law, CGT will not be liable for:

• Indirect, incidental, special, or consequential damages.
• Loss of profits, revenue, or data.
• Business interruption resulting from use of or inability to use the service.
• Damages caused by force majeure or fortuitous events (natural disasters, third-party infrastructure failures, government actions, etc.) beyond CGT's reasonable control.

In any case, CGT's total cumulative liability to you is limited to the amounts you have actually paid for the service during the 12 months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless CGT and its officers, employees, representatives, and licensors from and against any third-party claims, demands, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of any provision of these Terms and Conditions.
• Content you upload to the platform, including claims for copyright infringement, trademark infringement, image rights violations, other intellectual or industrial property rights, or defamation.
• Your violation of any applicable law or regulation.
• Your infringement of third-party rights.

CGT reserves the right to assume the exclusive defense of any matter subject to indemnification by you, in which case you will cooperate with CGT in the exercise of that defense. This indemnification obligation survives the termination of these terms.

By you: you may cancel your account at any time following the process described in section 8. After cancellation, your access remains active until the end of the paid period.

By CGT: we may suspend or terminate your access for serious breaches of these terms, non-payment, or activities that jeopardize the security of the service or other customers. To the extent reasonably possible, we will notify you in advance.

Data export and deletion: after service termination (for any reason), you will have a 30-day period to export your data. After that period, CGT will delete or anonymize your account data, unless the law requires a longer retention period.

CGT may modify, add, or discontinue Trazly features at any time to improve the product or adapt it to technological or legal changes. For significant changes affecting features you already use, we will make every effort to notify you with reasonable advance notice.

We may update these Terms and Conditions. When changes are material, we will inform you by email or via a notice on the platform with at least 15 days' advance notice. Continued use of the service after the effective date constitutes acceptance of the updated version.

These terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil, home of Cloud Global Technology (CGT), excluding its conflict-of-law provisions.

Step 1 — Mandatory prior notice: before initiating any legal action or arbitration proceeding, the claiming party must send a written notice to the other party (to CGT: info@trycgt.com for general matters, or legal@trycgt.com for legal matters) describing the nature and grounds of the claim. The parties have 30 days from receipt of the notice to attempt direct resolution.

Step 2 — Good-faith negotiation and mediation: if the Step 1 notice does not resolve the dispute, the parties agree to engage in at least 30 additional days of good-faith negotiation, which may include facilitated mediation if both parties agree.

Step 3 — Binding individual arbitration: if the dispute is not resolved after the preceding steps, it will be submitted to arbitration administered by CAMARB (Câmara de Arbitragem Mercantil Brasil), in accordance with its rules in force at the date the proceeding begins. The seat of arbitration will be São Paulo, SP, Brazil; the language will be Portuguese (or Spanish if both parties agree). The arbitral award will be final and binding on both parties.

Exceptions: either party may seek urgent injunctive or protective relief from competent courts without first exhausting Steps 1 and 2, where necessary to prevent irreparable harm or protect intellectual property rights.

Costs: each party will bear its own legal fees. Arbitration administrative costs will be split equally between the parties, unless the arbitrator orders otherwise.

Consumer protection note: this clause is designed for B2B (business-to-business) relationships. If a court determines that Brazil's Consumer Defense Code (CDC) or other consumer protection regulation applies, such regulation will prevail to the extent required by law.

Severability: if any provision of these terms is declared invalid, void, or unenforceable by a competent court or arbitrator, that provision will be ineffective to the minimum extent necessary, and the remaining terms will continue in full force and effect.

No waiver: CGT's failure to exercise or enforce any right or provision of these terms does not constitute a waiver of that right or provision, nor does it prevent CGT from exercising it in the future.

Assignment: you may not assign or transfer your rights or obligations under these terms, in whole or in part, without CGT's prior written consent. CGT may assign these terms in connection with a merger, acquisition, sale of assets, or corporate restructuring, without requiring your consent, though it will notify you.

Entire agreement: these Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and CGT regarding the use of Trazly and supersede all prior agreements, representations, or understandings, oral or written, on the same subject.

For legal inquiries, disputes, or any matter related to these terms: legal@trycgt.com.

For technical support or account-related matters: soporte@trycgt.com.

CGT is committed to making Trazly usable by everyone, including people with visual, auditory, motor, or cognitive disabilities, in compliance with Brazil's Inclusion Act (Lei 13.146/2015) and the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

The platform is compatible with assistive technologies, including the screen readers VoiceOver (macOS and iOS, built into Apple devices) and NVDA (Windows, free). If you encounter an accessibility barrier, you may report it to soporte@trycgt.com. The full accessibility statement is available at trazly.app/accesibilidad.